Frequently Asked Questions

At Ligne Pure, we believe every rug tells a story of Belgian craftsmanship, natural beauty, and sustainable luxury. Explore the answers to our most asked questions about materials, care, bespoke services, and design philosophy.

Craftsmanship

What makes Ligne Pure rugs unique?

Where are Ligne Pure rugs made?

Are Ligne Pure rugs really handmade?

Sustainability

Are Ligne Pure rugs sustainable?

What eco-friendly practices do you follow in production?

Why choose slow design over mass production?

Materials & Fibres

Which materials do you use in Ligne Pure rugs?

Do you use synthetic fibers?

Rug Care & Maintenance

How should I clean my Ligne Pure rug?

Do you recommend professional cleaning?

Are wool rugs naturally stain-resistant?

Custom Rugs & Bespoke Services

Can I order a custom-size rug?

How do I request a custom project as a designer?

Are there lead times for bespoke rugs?

Collections & Styles

What rug styles does Ligne Pure offer?

Which rugs are best for minimal interiors?

Do you create bold statement rugs as well as neutrals?

Ordering & Availability

Where can I buy Ligne Pure rugs?

How do I request your catalogue or lookbook?

Can I book an appointment to view collections?

Shipping & Delivery

Do you ship internationally?

How long does delivery take?

Can I track my order?

Returns & Guarantees

Can I return a Ligne Pure rug?

Do you offer warranties on your rugs?

How can I exchange a rug for a different size or color?