Frequently Asked Questions
At Ligne Pure, we believe every rug tells a story of Belgian craftsmanship, natural beauty, and sustainable luxury. Explore the answers to our most asked questions about materials, care, bespoke services, and design philosophy.
Each rug is made with time-honoured techniques and refined Belgian design. Subtle variations make every piece unique.
Yes. Every rug is woven or knotted by hand by skilled artisans with decades of expertise.
Designed in Belgium and crafted in our ateliers in Belgium and India, where strict standards of quality and care are upheld.
Traditional weaving and knotting shape the tactile depth and rhythm of each rug, translating heritage techniques into a contemporary design language.
Sustainability guides every decision, from energy use and material choices to packaging and logistics.
Solar-powered craftsmanship in Belgium, responsible recycling methods, and a commitment to working as locally as possible.
It values quality and longevity to reduce waste and create enduring pieces.
Yes. Our Harelbeke site runs on solar energy and we recycle textile remnants, paper, and packaging.
Primarily natural fibres such as New Zealand wool. We also use bamboo silk or performance fibres where useful.
Yes. Wool rugs are naturally stain-resistant, as lanolin in the wool fibres helps repel dirt and makes regular care more effective.
Yes, synthetic fibres are used only when they offer a clear technical benefit, such as added durability or moisture resistance, while tactility remains essential.
They reduce dye and water use and reveal soft natural hues that age beautifully.
Vacuum your Ligne Pure rug gently on a regular basis. For deeper cleaning, use a professional cleaner experienced with handmade rugs.
Yes. Wool rugs help regulate indoor humidity and can support a healthier indoor environment when properly maintained.
Every 12 to 18 months, depending on use. Rugs in high-traffic areas may require more frequent professional care.
Yes. Professional cleaning helps protect the pile, preserve colour, and maintain the rug’s edges and finishing.
Yes. We weave custom-size rugs to measure for a precise fit, including unique shapes when required.
We can adapt colour, texture, and pattern and add monogram details on request for select qualities.
Contact our team with project details and timelines. We provide samples and technical guidance.
Typically 10–14 weeks depending on size and technique. We confirm timelines at order.
From quiet minimal textures to graphic statements — always composed with balance and tactility.
Tone-on-tone wool textures provide warmth without visual noise, anchoring a calm space with ease.
Yes. Select collections explore bolder palettes and sculpted surfaces for a confident focal point.
No. Ligne Pure does not work with seasonal collections. Our rugs are part of a continuous range — designed to endure and remain available beyond trends or seasons.
Through our website and a network of selected retailers and design partners. We’re happy to guide you.
Both — order directly or work with partners who can assist with selection and sizing.
Download our digital lookbook or request a printed copy from our team.
Yes — by appointment at our Belgian studio or selected partner showrooms.
Yes. We partner with trusted carriers worldwide. Duties and taxes may vary by country.
Europe typically 3–7 business days for in-stock items; international timings vary by destination.
Rugs are rolled, wrapped in protective materials, and boxed for safe transit.
Yes. You’ll receive a tracking number as soon as your order ships.
Returns are accepted within 14 days for unused items in original condition. See our policy for details.
Two-year warranty against manufacturing defects. We will repair or replace after assessment.
Please contact us with photos of the packaging and the rug — we’ll organise a solution right away.
Our team can arrange an exchange and advise on sizing and palette for the new piece.